Once the order is successfully placed, you will receive a confirmation on your WhatsApp and registered email address. If you have not received it, request you to please check your spam folder. If you are not able to find it, please reach out to us on WhatsApp +91 9626588881 or via email on sales@thegoodleaf.in with your registered email address, phone number, and the payment screenshot.

In case there is a failure in payment, please confirm if the information you have provided is correct and that your internet connection was not disrupted during the process.If your account has been debited even after a payment failure, it is normally auto-credited back to your account within 7-14 business days. If you encounter any further difficulties or have any additional questions, you can contact us via email on sales@thegoodleaf.in or our customer care number +91 9626588881 for assistance.

Order ID is provided in the confirmation message and email sent to you once the order is successfully placed.

Once your order is dispatched, you will receive a tracking link on your WhatsApp and registered email address.

If you need to make any change in the shipping address, phone number or email address after you’ve placed the order, you can contact us on WhatsApp +91 9626588881 or via email on sales@thegoodleaf.in Please note that we can only accommodate these changes within 3 hours of placing the order or before your order has been shipped (whichever is earlier). Once the order has been shipped, unfortunately, it is not possible for us to make these changes.

If you receive a damaged or incorrect product, please inform us within 24 hours of delivery with an unboxing video and photos as proof for our ease of escalation with the concerned teams.

A shipping fee of ₹50 applies to prepaid orders below ₹499, while all cash-on-delivery (COD) orders incur a ₹70 shipping fee.

Orders go through a quality check, are securely packed, and handed to our delivery partners. If delivery fails, they’ll contact you to reschedule.

Once your order is cancelled, the refund is credited back to the source account. Normally, you will receive the refund within 7-14 business days. If you encounter any further difficulties or have any additional questions, you can contact us via email on sales@thegoodleaf.in

Returns will only be accepted for products that are physically damaged, have physical defects or if an incorrect product has been shipped. We request you to reach out to us on WhatsApp +91 9626588881 or via email on sales@thegoodleaf.in with an unboxing video, and photos showing the damage, defect or incorrect/ missing product, within 24 hours of receiving the order.

Please note that the damage/ defect needs to be evident in the photos for acceptance of your complaint. If you fail to share the right photos within 24 hours of receiving the order, unfortunately, we cannot entertain any such complaints thereafter, as the window to raise these claims with the shipping partner is closed after this time period. Any returns should be made in proper condition in the box that your order came in along with the safety packaging. If you do not return the product in proper packaging and condition, your return will be disqualified and we will reship the same package back to you.

Returns will not be accepted if the product has been used / opened / tried and/or the serial number has been tampered with. On receipt of the returned product, we will proceed to inspect the same and validate the claim. Once approved as an eligible return, a replacement will be issued to the customer. If the product is found to be ineligible for return, the product will be couriered back to you.

We request you to not accept any order where the outer packaging is open or where the seal has been tampered with. In case an open package is accepted by you from the delivery agent, we will not be able to take responsibility for such a package, and will not be liable for any physically damaged/ defective products, missing or incorrect products.

All orders are dispatched within 2-3 business days (excluding Sundays and bank/ public holidays). For all metropolitan areas that are serviced by reputed couriers, the delivery time would be between 3 to 7 business days (excluding Sundays and bank/ public holidays) after dispatch. For other areas, it may take longer after dispatch depending on the location.

Please note that the delivery date displayed while placing the order on the product page, cart, checkout and order confirmation page and in the order confirmation email are tentative. Once your order is dispatched, you will receive a tracking link on your WhatsApp and registered email address. Our delivery partners will bring the package to you as early as possible. In case, they are unable to reach the provided address or at a suitable time, they will contact you to resolve the issue.

We use third party courier companies to get your order delivered. Generally, 3 attempts are made to deliver your order. If you are unavailable at the time of an attempt, you will receive a message on WhatsApp from our shipping, where you can reschedule the delivery and the delivery agent may call you on the number used to place the order to confirm a convenient time for the delivery of your order.

In case you haven’t received your order and it has been marked as delivered, please reach out to us within 24 hours of receiving the notification since the window to further raise these disputes with our shipping partner closes after this time period.

Unfortunately not as yet

Under any instance, if the order has been marked delivered by our courier partner and has not been delivered, the issue has to be raised within 24 hrs with us by sending us an e-mail at sales@thegoodleaf.in . We will accordingly get in touch with our courier partner and resolve the issue at the earliest possible.

If you have any queries, you can contact us via email on sales@thegoodleaf.in or reach out in whatsapp +91 9626588881.

You must report any issues related to product defects or difficulty in usage within 24 hours with an unboxing video and photos as proof for our ease of escalation with the concerned teams.